We can only guess that you’re sick of hearing about the NDIS rollout but you may also be worried about the implications it has for your business.

You know you can’t just ignore it.

It won’t go away.

This huge change is inevitable and to put your head in the sand about it will lead to imminent dark days for your organisation.

However, actively driving the change in your organisation and preparing for what the NDIS rollout means for you will open the door to immense opportunity.

Being in a position to take advantage of that opportunity hinges on innovation, flexibility and agility in your organisation’s approach to service delivery.

Let’s just recap on what the NDIS is exactly

The National Disability Insurance Scheme (NDIS) is an insurance that all people who are born with, living with, or who acquire a disability will have all the necessary and reasonable support they need to live an ordinary life.

It is implemented by the National Disability Insurance Agency (NDIA) and gives those people living with disability – and their families ­– greater choice and control over where and how they get the support they need.

Where in the past, the various tiers of government provided funding to NGOs to deliver particular support to people with a disability, now the funding goes directly to the person with a disability to choose their service provider based on their particular preferences and needs.

The overarching approach centres on early intervention and individualised support to give people greater outcomes for their future, and facilitate them participating fully in the community and employment.

There’s more specific information here in the NDIS brochure:  


The CSIA is a key partner in the Workability Qld initiative which has been established to support the workforce needs being created by the rollout of the NDIS. This link to the Workability Qld website has some critical information about the Queensland rollout. It’s worth taking a look:


What does this all mean for my organisation?

For organisations delivering disability services, the rollout of the NDIS will impact every aspect of your business: finance, workforce, service model, business model, marketing, etc.

By now you’ve no doubt already been on the NDIS website and followed all the instructions they offer about working with them, including the registration process for providers.

If for some reason, you haven’t yet done this, here’s the link you need to get going:


Beyond that, you need to make sure you have an up-to-date business plan which outlines your business goals in this new and unchartered environment, as well as how to achieve those goals.

Once you’ve done that, you’re going to be much clearer on exactly how this all impacts you directly and what additional support you need.

It might result in you needing to form partnerships or invest in technologies. Whatever the case, there is help available and we’ll cover this in the next section.

What sort of readiness support is available for my organisation? Where do we find it?

Workability Qld

In rising to the challenges the NDIS rollout poses to the Disability Services sector, the workforce will need to have the at its core: the right attitudes and values, a broad demographic to match participants, and ongoing opportunities to upskill in areas relevant to service supports.

Workability Qld is a consortium of peak bodies working in collaboration with key government agencies and the NDIA to build the sector workforce and its capability to meet demands under the NDIS.

To enable organisation to plan their future workforce needs, Workability Qld will provide:

  • opportunities for the disability services workforce to access support and training
  • workforce data and intelligence designed to build knowledge and skills.

They also just happen to have curated a bunch of useful resources to help organisations adapt to, and thrive during, the NDIS rollout in Queensland. Check out the link here:   


And just so you know, here’s the key players in the Workability Qld consortium:

  • Community Services Industry Alliance (CSIA)
  • National Disability Services (NDS)
  • Queensland Council of Social Services (QCOSS)
  • Health and Community Services Workforce Council (Workforce Council)


As you would expect, there is quite a bit of support available through NDS if you’re a member of their organisation.

They do also have a toolkit and resources available on the following links that you can use even if you’re not a member.


The support coming from NDS centres on:

  • understanding your organisation’s current capacity for change and what it needs to do specifically to succeed in an NDIS environment
  • the key dimensions of the NDIS reform including how self-directed models affect organisations and how to employ a workforce to meet client needs
  • overall business strategy, growth and development needs.


Community Door

Community Door holds the historical resources, tools and information developed by the Government funded but industry driven Sector Readiness Project, which concluded on 30 June 2014.

But that doesn’t mean that these resources, tools and information aren’t still incredibly helpful.  

During the course of the project, the organisations behind it created The Business Development Package which featured the Organisational Development Toolkit.

The package and toolkit were developed specifically to build resilience in organisations facing the challenges of the NDIS rollout.

Designed as a self-paced, self-assessment process, organisations can work through the toolkit modules and resources to determine where they’re at now, where they want to be and start planning to get there.   

This toolkit includes:

  • three online self-assessment tools to guide organisations through:
    • strategic review
    • organisational capability self-assessment
    • capability development planning
  • four online training modules that provide more detailed information and support in the following key areas:
    • collaboration
    • workforce planning
    • costing, pricing and budgeting
    • leadership.

Give it a go here: 


The Queensland Government

While the Queensland Government website also links through to the Sector Readiness Project on Community Door, and through to the NDS website, they do have other tools and resources they’ve developed in consultation with the Nous Group.

The Queensland Government commissioned the Nous Group to develop a package of six provider support resources which address different parts of engaging and responding to consumer demand.

The tools and resources fit together in a package to support providers in the end-to-end process of responding to consumer demand in the NDIS. The individual parts of the package can also be used in isolation to support a particular area of need for your organisation.

Take a look at the package here: