CSIA forecasts a positive year of growth and opportunity for the community services industry

Welcome to the new year! The CSIA team is back in the office, hitting the ground running after delivering our program of works last year.

2019 is going to be a big year for our team as we continue to work in partnerships with the community services industry to make a bigger difference in people’s lives.

There will be more opportunities to build on the success of our programs, improve business capability and create an innovative, sustainable and connected industry.

We have an exciting opportunity for industry this year:

CSIA Summits

As part of our commitment to introducing new ideas and new ways of thinking, I am pleased to announce three Summits planned for this year.

The Summits will feature a significant keynote speaker, networking opportunities and the chance to workshop innovative ideas for change.

Each Summit will focus on a key area:

  • Workforce Planning – developing a community services workforce for the future.
  • Commissioning for Outcomes – how the industry can influence and shape a commissioning approach for better outcomes.
  • Inclusion Ready – the positive social and economic impact of inclusion of people with disabilities.

I encourage you, your Board and your staff to come together at the Summits and lift the lid on key issues to create a more resilient industry. Details about the Summits will be released in the coming weeks.

Over the course of the year we will build on the success and growth of our five key program areas:

Taking a Position on Key Industry Issues

We will continue to work in collaboration across the industry on key issues including the introduction of the Portable Long Service Leave for the Community Service Industry (Queensland) – Regulatory Impact Statement (RIS) and the Human Rights Act in Queensland.

Commissioning for Outcomes

After delivering the Commissioning for Outcomes report CSIA began work, through partnerships, with the framework and recommendations across different sectors of the industry.

In the coming weeks stakeholders will be invited to contribute to the design phase of the Tailored Support Program Investment logic for intensive foster care. CSIA is working in collaboration with the Department of Child Safety, Youth and Women (DCSYW), and Industry to deliver this work.

In partnership with the Department of Housing and Public Works, two demonstration projects will be delivered for specialist homelessness services as part of our Homelessness Investment Project. We are actively using a wonderful space provided by the Department of Housing and Public Works to facilitate industry leadership in design of the investment logic. The space will play a role in helping to shape a stronger, partnering relationship between government and industry. We will share updates with you about how we are using the space in the coming weeks.

Industry Development and Excellence

The Business Maturity Scorecard, a project in partnership with the Queensland Family and Child Commission (QFCC), will be launched in 2019. This online tool will provide you with the opportunity to self-assess your organisation across business capability indicators.

An implementation plan for the Excellence Framework for Child Safe Organisations will be developed in partnership with QFCC. The framework will strengthen Child and Family support services with recommendations for achieving excellence in keeping children safe.

The roll out of the second phase of Inclusion Ready has begun with a focus on the social and economic impact of inclusion for people with disabilities and their families. CSIA will support more organisations to become inclusion ready through the development of tools, resources and a new program of workshops.

Workforce for the Future

To meet the current and future needs of the community services industry, it is critical for organisations to make workforce planning a priority. CSIA will be working across a range of workforce projects to help sustain rapid growth in the industry.

WorkAbility Qld is a consortium between CSIA, National Disability Services and Queensland Council of Social Services focussed on growing and developing the NDIS workforce. This includes:

  • The National Disability Insurance Scheme (NDIS) Workforce Research project, supported by Jobs Queensland, is underway and the first reports will be published in March, followed by a series of regional forums.
  • Workability Qld regional workforce planning and development, supported by Department of Communities, Disabilty Services and Seniors, will continue to grow the NDIS workforce through engagement of employers and employment service providers.
  • The NDIS Training and Skills Support Strategy (NTSSS), supported by the Department of Employment, Small Business and Training, will implement pilots of new pre-employment and school pathway programs in the community services industry.

Improving the Way CSIA Does Business

To build a stronger, sustainable future for the industry, CSIA took the time to look at the way we do business, as well as how we can use the tools we recommend to the industry. We applied the Theory of Change framework process to the business of CSIA and developed an Outcomes Framework. In the coming week we will share this with you further and highlight the benefits of the Theory of Change Outcomes Framework.

In 2019, we will develop a CSIA Reconciliation Action Plan (RAP) to foster respectful relationships and create meaningful opportunities with Aboriginal and Torres Strait Islander peoples, communities and organisations. If you don’t already have a RAP for your organisation, I urge you to consider implementing one as part of your business plan to support reconciliation.

You can read more about the year ahead in our Annual Plan 2018-19, which we will review and evaluate during the year.

I look forward to working with you in 2019 to build a stronger, sustainable future for the community services industry.

All the very best

Belinda Drew

Chief Executive Officer

Community Services Industry Alliance