With the end of financial year behind us, we all know that the Value of Community Services is more than the transactions. It’s about what we do as trusted partners with a range of stakeholders and the wider community. Reflecting on finances isn’t enough, this time of year gives all of us the opportunity to reflect on our achievements.

Being busy with the doing is imperative to business and can leave little time for reflection. You may like to complete the Business Maturity Scorecard, a 20-minute interactive tool that provides a report with an analysis of your organisation’s strength and areas of development. It’s a great place to start with your reflections and you can revisit it at the same time each year, complete the questions and receive an updated report.

Here at CSIA we are focussed on innovation, collaborations and partnerships with community services organisations and government to address the big issues.

CSIA CEO Belinda Drew said the 2018-19 financial year saw the organisation move from strength to strength, cementing the organisation as a platform for the Community Services Industry.

“We have been working hard at advancing the business of the community services, including partnering with government, Industry and people with lived experiences to progress key agendas.  

“Our ever-expanding program of works includes taking a position on key Industry issues, Commissioning for Outcomes, Industry development and excellence, Workforce for the future, and improving the way we do business.

“During this financial year, we also developed our Impact Statement using the Theory of Change framework.

“This is a key document that articulates a shared understanding of how the activities and methods we use in our work lead to the outcomes and goals we are seeking to achieve.”

What has CSIA achieved for Industry?  

In the past 12 months CSIA has experienced significant growth in their team, reaching 20 staff delivering across the program of works. Here is a snapshot of some of those achievements:

  • In May, CSIA launched the digital Business Maturity Scorecard, in partnership with Queensland Family and Child Commission (QFCC) a free online tool to measure, record and track your organisation’s business maturity over time. In just two months this secure tool has had 75 registered users who have been answering questions across eight business areas. Already 56 reports have been generated for presenting to boards and management committees, as well as strategic planning.
  • Through another partnership with QFCC, we were able to create an Industry-led Excellence Framework for Child Safe Organisations. The final result was a framework and set of tools to support organisations to align to the Royal Commission into Institutional Responses to Child Sexual Abuse recommendations.
  • Following the launch of the Commissioning for Outcomes: An Industry-Led Approach report, CSIA has been busy testing the framework in real work in partnership with government and collaboration with Industry. This has included delivering:
  • CSIA CEO Belinda Drew and Industry Excellence Manager Beth Dwine presented at three national conferences, sharing the Commissioning for Outcomes and Excellence Framework with audiences.
  • Launched the CSIA Day Summit Series, which saw the delivery of the Inclusion Ready Summit. We had more than 120 participants in the room from the Community Services Industry, government, business and people with lived experience. This Summit brought people with lived experience to the forefront, as the Panel Chairs and Summit Representatives. The lively discussions invigorated the room, leading to new collaborations. The team are working on the Inclusion Ready Summit podcast series for anyone who missed out on this exciting event. Planning began on the second in the series, the Workforce Summit for August.
  • The Inclusion Ready Project, focussing on the social and economic inclusion of people with disabilities, entered its second year. This important program saw:
    • Three Regional Inclusion Ready Officers in Atherton, Mt Isa and Hervey Bay who are working in collaboration with their host and partnering organisations, local government and Industry on key inclusion projects.  The projects are all unique and reflect local priorities specific to their community.
    • 21 workshops to 614 participants about the NDIA’s new Information, Linkages and Capacity Building (ILC) Investment Strategy.
    • Delivered five Stories of Change to Theories of Change intensives, with Culturally and Linguistically Diverse and Aboriginal and Torres Strait Islander organisations a key focus.
    • The development, filming and distribution of digital stories about the social and economic inclusion of people with disabilities. It was popcorn all round at the launch at The Elizabeth Picture Theatre, with guests including the people with disabilities starring in the videos, their families and friends, and the wider Industry.
  • In a partnership with the Office for Women, we partnered with key organisations in Mt Isa, Mackay and Hervey Bay for the delivery of Women’s breakfasts. More than 240 locals gathered at the events to hear from a range of speakers about women in leadership, working together to create opportunities and to network for opportunities to support each other. CSIA has been receiving requests for more, so watch this space.
  • The biggest issue facing the Community Services Industry is around the workforce, especially as the National Disability Insurance Scheme (NDIS) is rolled out. We have been leading a number of key projects aimed at improving workforce planning and development to secure a community services workforce for the future:
    • Through the Workability partnership with Jobs Queensland, we are managing a research project to help Industry and Government to better understand NDIS workforce issues and seek to understand the patterns experienced by employers. The research component was completed with the development of the Regional Workforce Reports completed in the latter half of 2019. These were developed for key areas of Townsville, Toowoomba, Brisbane North, Mackay, Ipswich and Brisbane South.
    • Announced by the Federal Government, CSIA is a partner of the Boosting the Local Care Workforce Program (BLCW) with First People’s Disability Network in a cross-sector alliance headed by Ernst & Young. CSIA has employed six key staff across Queensland (one is in the Hunter in NSW) to support Industry to meet the growing workforce pressures by building and linking job seekers to employers.
    • The NDIS Training and Skills Support Strategy project reviewed the Industry’s priorities under the Queensland VET investment Plan.