The Community Services Industry is a powerful force for change across Australian communities. Discussion about the social and economic value delivered by community services has been problematic as debates rage about what to measure and how to measure it.

How do we talk about all the elements needed to create a full picture of the value we bring to our communities? The Community Services Value Model describes the three areas we need to start discussing to articulate what we do:

  1. Productivity: how efficient and effective we are in our work.
  2. Outcomes Alignment: how we deliver the policy priorities of our communities and government.
  3. Social Licence: the trust and relationships we have with organisations, government and the community we serve.

Take the time to review the model and start a conversation in your organisation to change our narrative and advance the Community Services Industry.