CSIA is partnering with Basic Rights Queensland and WorkHaven to lead the way in starting conversations about how to respond to domestic and family violence (DFV) effectively in the workplace.


Community Services workplaces are powerful places to address this issue and support women and their families in the process of change.

In May 2021, we hosted a roundtable with small to medium community services organisations, with a focus on those in regional areas.

In this blog, we bring you insights from this conversation to support you having this important conversation in your organisation.

We also have a dedicated resource you can use to identify and respond effectively to DFV.

Domestic and Family Violence roundtable insights

How do you start a conversation around this issue? We led with two de-identified case studies for the group to reflect and discuss. This followed with the sharing of stories and a conversation on how together we elevate the issue, remove stigma, and lead the way for other organisations and industries.

We discussed how Industry shifts between serving people in the community to supporting each other in the workplace. Something that all organisations should be starting to ask themselves.

Through reflecting on shared stories, there was common understanding that putting the person at the centre of the conversation and in a position to be able to take the lead is critical to a positive outcome.

And the importance of being adaptive and flexible in this person-centred approach. This is something that community services does well.

The roundtable gave us insights into how the small to medium sector of the Community Services Industry is responding and the resources they need for their response to be more effective.

This was the first step for Industry to address the issue head-on, building capacity and supporting each other in this work.

Resources for your workplace

Statistics show that one in six1 of our workers may be experiencing or using domestic and family violence. This is why every workplace needs to be able to respond effectively to both perpetrators and victims.

In fact, we have a duty of care to our workers under the Work Health and Safety Act 2011 (Qld).

The challenge is how we respond in a way that is adaptive and flexible and that allows for the best possible outcome for our colleagues.

The When Domestic and Family Violence comes to work booklet outlines how to:

  • recognise signs that a worker may be experiencing domestic and family violence,
  • implement strategies to respond appropriately, and
  • provide important referrals and information.


Promoting widespread workplace understanding and awareness of domestic and family violence in the workplace should form part of your strategic approach.

This booklet provides you with a practical guide to develop or enhance your organisation’s response.

Be part of the conversation!

Register now for the next Workforce Innovation Network event where we will be continuing the conversation on how Industry can work together towards the vision of a Queensland free from domestic and family violence.

Register now


When Domestic and Family Violence comes to work is another way that CSIA is advancing the Community Services Industry through doing business better.

1 Australian Bureau of Statistics 4906.0 ‘2012 Personal Safety Survey’. From Queensland Government Domestic and Family Violence Prevention Strategy 2016–2026.