It’s only three months until storm season. COVID outbreaks keep happening. Cyber-attacks are hitting closer to home.

Now is the time to review and evolve your planning and preparedness so you can keep supporting your community in times of need.

Since 2017, we’ve worked with Industry and Government to bring you the information and tools you need to do just that.

Business Continuity Planning

A good business continuity plan needs three key things:

  • Engagement of your organisation in the development
  • To be written up and accessible to your staff
  • To be tested and reviewed regularly.

The COVID pandemic taught us that you can never be too prepared because you really don’t know what is around the corner. We have the tools and resources you need to start, review and test your plan.

CSIA engages the expertise of our connections in Industry and Government to design our practical solutions for disaster preparedness.

The critical framework in times of disaster for any organisation is a Business Continuity Plan (BCP).

Good planning reduces the impact on your services, staff, volunteers and service users at the time of disruption.

The Planning for Business Continuity in Times of Disaster facilitation guide offers tools and resources to prepare your colleagues in how to respond at the time of disaster and in the months that follow.

You should definitely be using the Scenario Planning Tools in the guide. They provide a user-led approach that anyone at any level of your organisation can use to respond quickly and efficiently.

The guide and tools are designed to be a companion document and to be used in conjunction with the Business Continuity and Disaster Management Planning Toolkit.

Remember to review and test your BCP both within your organisation, with your service users, your local government and through a peer-to-peer network.

Pandemic Planning

Since COVID-19 hit, CSIA has worked with Industry and Government to make sure you have the tools and resources you need during these unprecedented times.

As the COVID-19 situation evolves, CSIA continues to refine and develop the tools, resources and information you need to keep your staff, service users and communities safe.

Community Recovery

Local communities often turn to community services organisations when the impacts of disasters and the COVID-19 pandemic affect their lives.

The impact of COVID-19 has been felt far and wide with many people accessing services for the very first time. And we have some new resources to help you to help them.

CSIA worked in partnership with Government and five regional community services organisations to address the stigma associated with accessing services.

Through a process of co-design with Government, organisations and their service users we developed Community Recovery Resources.

There are five resources focusing on:

  • Connecting to the right help
  • Looking after yourself
  • Money matters
  • Finding work
  • Supporting positive relationships

Each of these can be customised with the information your community needs. We haven’t forgotten your organisation either. We developed an overarching Community Recovery Guide to support your work.

Stories of Resilience

Storytelling is a powerful method for imparting knowledge, sharing and building connections.

And when it comes to the unprecedented nature of resilience work we can all learn from each other’s examples of what works, what doesn’t and how we can evolve our own planning and response.

CSIA has collected a series of stories of organisational and community resilience:


Do you have a great story of organisational resilience? We would love to hear from you. Contact the team today.

CSIA will continue to work with Industry and Government on information and resources to support you during unprecedented times.