This year it’s about delivering our programs and initiatives through strong collaborations and partnerships while living and working with COVID.

Together we have achieved a lot towards advancing the Community Services Industry by doing business better. Let’s take a look at how 2022 will shape up.

Our Reconciliation Journey

CSIA continues to build our cultural capacity as an organisation and as individuals. As we near the end of the year with our Reflect Reconciliation Action Plan, we are also taking the time as a team to reflect on our journey to date. Our next step is the Innovate RAP and we look forward to sharing that with Industry.

We look forward to furthering relationships, continuing conversations and being challenged on our efforts to centre the voices of Aboriginal and Torres Strait Islander people across the work we do.

We are committed to supporting Industry to do the same and in 2022 we will provide a platform to share the stories of where Industry has led the way in engaging the voice, culture and lived experience of Aboriginal and Torres Strait Islander people. If you have a story to share about your journey, connect with us on the form below.

Talking about the policy big picture

CSIA will continue to be led by Industry in providing responses to key policy, reform and regulatory issues.

Reform leadership continues to be a priority of the Community Services Reform Council. This work and conversations with Industry partners and government colleagues will lend itself to changing the narrative around community services reform.

The Industry Taskforce continue to meet fortnightly to discuss and respond to the challenges facing Industry. Of highest priority is how we work together as an Industry on new ways of operating during the evolving COVID situation. CSIA will bring you regular updates on the outcomes of these meetings through Ignite enews.

Commissioning for Outcomes

As we enter our fourth year of progressive exploration into a new investment paradigm, the trust and collaboration across and between Industry and government grows stronger.

CSIA will continue to grow the agenda through demonstration and place-based initiatives by:

  • Delivering the Specialist Homelessness Services Investment project in partnership with the Department of Communities, Housing and Digital Economy
  • Collaborating with the Darling Downs and West Moreton Public Health Network to better understand how it meets community need through a commissioning lens
  • Building on our strong relationships, deep analysis and conceptual design to explore the fourth phase of the Intensive Foster Care Tailored Support Program project
  • Working with government and Industry on reform work in the child and family services space.

Workforce for the Future

Workforce continues to be a key priority for CSIA as we work together to rise to the challenges around shortages, the pandemic, qualifications and building a sustainable future.

Our Job Match initiative is swiftly moving into sustainability and growth planning. We’ve been listening and we’re taking your input and the lessons learned and evolving the platform to be a conduit to support best practices in attraction, recruitment and retention for our Industry.

We continue to provide access to Individual Flexible Agreements to support organisations to meet the workforce challenges of COVID. This award-winning work is delivered through a partnership that shows how Industry, Unions, peak bodies and government can come together for change.

Your conversations, briefings and feedback sessions with our Industry Skills Advisor are continuing. This work is providing strategic advice and intelligence around the vocational education and training system to the Department of Employment, Small Business and Training. Together we are shaping our workforce for the future.

The Workforce Innovation Network event series was so successful, we are bringing you a whole new program this year! Let’s discuss current and emerging workforce trends, challenges and opportunities with experts to share insights, knowledge and better ways of doing business.

Centacare Recruitment Manager Leigh-Anne Keir and UnitingCare Queensland Workforce Planning Specialist Michelle Templin speaking at a WIN event.

WorkAbility continues to deliver across the extensive body of work as the team moves into phase three of the NDIS Training and Skills Support Strategy (NTSSS). The NDIS Workforce Research project also enters its third phase which sees delivery of new resources and workshops.

The Boosting the Local Care Workforce (BLCW) program continues to implement the National NDIS Workplan. This means more relationship building, more resources, workshops, online events and roundtables to help you grow and sustain your NDIS workforce.


Industry Development and Excellence

CSIA continues to focus on system-level responses and provide you with the information, tools and resources you need to do business better.

As the COVID situation evolves we will continue to develop and source new resources to support your planning and preparedness. We already have an event series of three sessions that dive into the big impacts for Industry: cross-disaster planning, risk assessment and governance, and workforce resilience.

The Community Services Resilience Maturity project will deliver a framework of resilience maturity indicators, assessment tool and playbook for your organisation to assess its resilience maturity and identify gaps and opportunities. This will guide your organisation in taking a more strategic approach to disaster resilience.

We will work in collaboration to explore and test how the Disability Inclusive Disaster Risk Reduction framework can support people experiencing homelessness to develop their plans in times of disaster.

Women’s leadership continues to be a priority as we work with Industry to create a platform for discussing and addressing long-term financial confidence and economic security of women working in our Industry. We will continue participating in the planning for the Queensland Government’s Women’s Strategy.

With Queensland Government Investing in Queensland Women funding and in partnership with Basic Rights Qld and WorkHaven we will develop resources for workplaces to identify and respond to staff affected by domestic and family violence. Through a series of workshops and yarning circles we will centre the voice and leadership of people with lived experience and explore the stigma associated with community services workers asking for help. We will work with Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse people to address the complexities of intersectionality in our approach.

We continue to walk alongside the Southern Moreton Bay Island (SMBI) Listeners supporting their capability growth to better support SMBI families and children to thrive.

The final phase of the Community Services Data Alliance Workforce Demonstration Project will roll out this year as we work with our partner organisations to collect and aggregate the data. The insights from this process will inform a framework that we can use across Industry in other key areas such as service delivery.

Community Services Data Alliance

Right, we better get cracking on that. But we are keen to hear from you. Let us know if you want any more information, to be involved or have a big issue that should be addressed.

General Enquiry