Completing the NDIS Workforce Fundamentals Micro-credential has been a way to keep knowledge current for Support Worker Sharon at ARC Disability Services, based in Cairns.

Like many other support workers in the disability services sector, Sharon took the course to contribute to her ongoing professional development.

“I completed the NDIS Workforce Fundamentals Micro-credential course as part of the pilot. ” she said.

“This course is good for workers to brush up on their knowledge if they haven’t worked in a disability support role for a while – like a refresher course.”

“It’s also good for those about to start employment to give them an all-round idea of the practices and policies that are involved in this role.”

The NDIS Workforce Fundamentals Micro-credential launched in December 2021 by WorkAbility Qld and TAFE Queensland as part of an initiative funded by the Department of Employment, Small Business and Training (DESBT)

The course is a free online learning resource for NDIS providers, services that deliver NDIS-type supports to use as part of their induction process, and as a refresher for existing employees or for people who are considering entering the industry.

During the Micro-credential Sharon learnt the following content:

  • The NDIS and how it links to Human Rights
  • Professional frameworks and legislation
  • Ethical and legal breaches
  • Ensuring professional boundaries
  • Person-centred and strengths-based approaches
  • Key roles and responsibilities of a support worker
  • Communication, interpersonal skills and respectful practice
  • Recognising and responding to signs of abuse and neglect
  • Cultural sensitivity and cross-cultural communication


For Sharon, the cutting-edge design, interactive features and flexibility of the Micro-credential all contributed to a positive learning experience.

The Micro-credential is a shorter learning opportunity and tells stories of people of lived experience of disability who come from different backgrounds, settings and cultural perspectives to allow the viewer to experience the diversity, expectations, and responsibilities of the role.

“The course covers a lot of topics that were all helpful in some way with the role that I am doing, but it was set out in a way like it was speaking to someone in a conversational sort of way.”

“It’s important to know what support work entails and that it is a ‘hands on role’ like lifting, driving, walking, and communicating.”

The online accessibility of the Micro-credential allows students to complete the course at their own pace.

“This course is not all-consuming. There is no pressure to get it finished in an unexpected or unrealistic time frame, which is great as I was able to complete the course around my work shifts.”

“I don’t think any of us can ever do too much training. The more we can learn, the better we will be at our roles.”

Learn more and access the Micro-credential click here

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