Our Story
CSIA is here to advance the Community Services Industry through doing business better.
With everything we do, we believe in taking a system-level approach. Our evidence-based solutions invite new ways of doing business across our Industry.
We believe in bringing a real-world perspective to everything we do.
We believe in progress.
We believe that introducing new ideas, new thinking and finding a better way makes us all the catalyst for positive change.
By connecting across Industry and Government, we create opportunities. We are a platform for collaboration, where the right chemistry of process and goals rise to strong partnerships and better ideas.
We partner with Industry and our stakeholders to:
- think about the future
- contemplate and co-design new models
- challenge approaches to investing
- focus on working together better.
Our history
CSIA was established by a group of community service organisations spurred by the desire to help Industry to make an even bigger impact in people’s lives.

Since inception in 2014, we have grown as a unified voice for Industry, providing a platform for the big Industry issues to be explored and addressed.
Working with CSIA
Everything we do is based on a philosophy of collaboration and partnership to find new solutions for the Community Services Industry to reach its full potential.
CSIA works with a range of stakeholders across greenfield projects, research and our program of work. By connecting our Industry and the broader ecosystem we operate within, we create opportunities for innovation.
We draw on the collective expertise, knowledge and history of our membership to deliver Industry-led responses to policy and system-level issues. These are just some of the ways we are influencing Industry’s way of doing business better.
We want to hear from you about ideas, collaborations or opportunities to work together to advance the Community Services Industry.
Call and speak to one of our experienced team on (07) 3180 1360 or email us at [email protected].
Let’s explore our next opportunities together.
Our Foundation Members
CSIA was brought to life through a Foundation Membership who enabled us to advance the Community Services Industry through doing business better.
Their investment meant we could:
- Collaborate to create a unified voice to influence policy and other planning and decisions
- Deliver a program of works across the big issues impacting Industry
- Create a suite of tools and resources to support Industry development
- Host events and study tours with information and access organisations couldn’t get anywhere else
- Investigate and address system level issues in new ways
- Co-design new frameworks and roadmaps to wicked problems that are tested and refined through demonstration projects
- Meet with Ministers and key government decision makers.
They continue to believe and support the work we do as Industry Members and engaging in greenfield opportunities.
Whether you are an Industry organisation, corporation, government department or individual – you can become a CSIA member and be a leader and a catalyst for real change.