What you need to know to prepare your organisation 

CSIA is here to advance the Community Services Industry by doing business better, especially in times of disaster and unprecedented health events.

What’s new

  • Community Services Industry Testing for COVID-19: COVID-19 testing continues across the community as restrictions are eased. Clarity has been sought about the isolation rules that should apply during the period from the test being done and the results being known. The Testing for COVID-19 factsheet addresses these issues for workers and should be applied in the case of clients as well. This information was sourced through the Department of Communities, Disability Services and Seniors, Community Recovery area and has been approved by the State Health Emergency Coordination Committee. 

The Queensland Government is working across the board to make sure stakeholders are engaged. CSIA meets regularly with government and Industry. We are committed to providing you with access to information,  conversations, planning and other activities around disaster preparedness. 

Sign up to our COVID-19 Industry Updates by filling in the contact form below.

Queenslanders in home quarantine as a result of COVID-19 can now access advice, information and support through the Queensland Government’s Community Recovery Hotline on 1800 173 349.   

CSIA Industry Hotline 1800 027 420

Help shape the Industry and State Government’s response to COVID-19 through the CSIA Industry Hotline. In one call you can share your organisation’s challenge, what you are doing around business continuity and pandemic planning, as well as workforce planning and engaging with your clients as the situation evolves.  
The CSIA Industry Hotline on 1800 027 420 is now open Monday to Friday between 8:30am and 5pm for your input, to answer some key questions and to also access a Q&A service of information, resources, tools and referrals.

Industry planning and preparedness

We have the resources, tools and information to help you prepare for COVID-19, at whatever stage you are in your planning. As the situation evolves, CSIA will continue to provide you with new planning resources and tools. We can get through this together.

Now is the time to accelerate your planning. We have tools to support this process.



Community Services COVID-19 Taskforce

CSIA, with co-host QCOSS, has convened an Industry Taskforce with representatives from 26 community services organisations from across the state. The aim of the taskforce is to build insights and anticipate issues that would arise in a way that accelerates Industry’s capacity to respond.

Learn more about how the Taskforce works and how you can share your organisation's challenges, insights and responses.



Infection Prevention and Management

As the COVID-19 situation evolves, infection control and management, with a focus on Personal Protective Equipment (PPE) is the key focus of community services organisations. Services need to be delivered to service users in a way that keeps everyone safe.

We have a suite of resources developed by Industry, for Industry, to help you accelerate your planning and preparation.



Social Distancing

Social distancing is one of the most effective ways to minimise the spread and impact of COVID-19. We have all the information you need for everyone in your organisation to practice social distancing. 



Mental Health and Wellbeing

As COVID-19 efforts turn towards recovery, it’s important we continue to look out for others who are vulnerable and remember to care for our own mental health and wellbeing. CSIA has collated useful information and links to mental health supports for community groups and people that may have been impacted.



Other resources and links

Not sure where to go for the information you need? We have collated a list for you that we are updating daily including the latest health advice, help with clients and workforce-related information.  



Funding updates

During COVID-19 there will be announcements around funding you need to know! We will keep you updated on this page.  



What CSIA is doing

CSIA will continue to deliver our program of works and pandemic planning as we continue to advance the Community Services Industry through this evolving situation.

Our team are all working from home and you can contact them via email, phone or zoom. If you have any questions, please email info@csialtd.com.au.

At this stage in planning the Queensland Government has been sharing the following messaging, which should underpin all organisation’s communications: 


If you have any concerns, questions or you would like to be kept updated on COVID-19 Industry briefings fill in the form below or email us at  disaster@csialtd.com.au  and we will help you.   

Fill in your details to express interest in Industry briefings or to submit your concerns and questions

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