Industry development and excellence

CSIA has a strong focus on Industry development to ensure community services are able to grow and be sustainable.

Drawing on Industry experts, we deliver a range of forums and professional development events aligned with our vision for the future.

We are also delivering key projects with support from Queensland Government partners. These include:

  • two excellence projects in partnership with the Queensland Family and Child Commission (QFCC)
  • the Inclusion Ready project supported by the Department of Communities, Disability Services and Seniors.

Excellence Framework for Child Safe Organisations

Through this project we have developed an excellence framework and supporting tools to assist Child and Family Support services to strengthen their approach to being Child Safe Organisations.

The framework and tools have been developed and tested in collaboration with Industry partners. These, along with the findings, will be used in an implementation plan with key recommendations for achieving excellence in keeping children safe.

The Business Maturity Scorecard

Through a partnership with QFCC, CSIA developed a Business Maturity Scorecard (the Scorecard) for Industry that enables them to self-assess their organisation across a range of business capability indicators. 

The Business Maturity Scorecard is a business development tool designed for and by the Community Services Industry. It has been developed and tested, including online applications, with Industry partners. 

It is a high quality, easy to use, interactive resource guiding you through questions across eight business areas. Test your organisation's business maturity here

Inclusion Ready

Inclusion Ready supports organisations to understand the scope, impact, opportunities and requirements for delivering Information, Linkages and Capacity Building (ILC) services as part of the NDIS.

This program is delivered in partnership with National Disability Services, Queensland.

The key areas of focus are:

  1. building the evidence-base about what works in inclusion of people with disability
  2. raising awareness of inclusion across the community services and other industries
  3. developing industry capability
  4. undertaking demonstration projects.

Inclusion Ready’s first phase was successful and reached more than 600 organisations to provide information, Industry tools, professional development and targeted projects.

The second phase will build on the project’s achievements and support more Queensland organisations to be ready to deliver inclusion projects and apply for ILC funding.

This phase of the work has been extended to provide support for people with disabilities and their families to participate in thriving communities.

This effort will be further supported by:

  • expanding the program to have a strong and visible regional presence
  • engaging directly with local government and business
  • further developing tools and resources for community services and other industries.