
Commissioning for Outcomes
Through this program of work CSIA is exploring how Industry can influence a commissioning approach focused on achieving better outcomes for people.
Improving integrated systems to advance the Community Services Industry through better investment for outcomes.
Through Commissioning for Outcomes we are looking to:
- enhance the ecosystems Industry and Government work in
- redesigning a value chain structured for sustainability
- a better way of managing investment.
Commissioning for Outcomes moves beyond the transactional nature of contract work to an environment.
It creates a better alignment between policy, resource distribution, needs of service users and outcomes.

Commissioning for Outcomes: An Industry-Led Approach Report
This report provides a common language and framework to support changes to investment approaches across community services.
The System Excellence Framework and roadmap in the report provides a guiding process that can be used in all areas of Industry.
What does this mean for Industry and Government?
CSIA has been working with Industry and across the Commonwealth and State Governments around the Commissioning for Outcomes approach. Through these relationships and conversations, we have moved to taking the concept of investment for outcomes into the real world through collaborative projects that co-design an innovative new way of doing business.
Industry leaders
The Commissioning for Outcomes report came about because of four Industry Leaders. This group of forward-thinking organisations funded the project:




Commissioning for Outcomes is another way that CSIA is advancing the Community Services Industry through doing business better.
Shifting the investment logic paradigm
Would you like to find out more about commissioning, start a conversation about a demonstration project or have an opportunity you would like to explore?