
Non-Family Based Residential Care Emergency Options for Staff
CSIA, in collaboration with PeakCare, service providers, The Services Union, the Department of Child Safety, Youth & Women and the Fair Work Commission, have developed an emergency framework.
The framework will assist employers operating non-family based care services and their employees to continue delivering service to children and young people during the COVID-19 pandemic period.
It enables organisations more options for meeting the challenges they may face due to the increased workplace risks and staff shortages.
The framework provides supporting guidelines and model COVID-19 Individual Flexible Agreements (IFAs).
These have been developed to assist employers to roster staff, by agreement with employees, for extended shifts of 12-hours or 24-hours in the event that a child or young person in the service needs to isolate or quarantine due to COVID-19.
The model COVID-19 IFAs have also been developed to help employees and employers to more efficiently enter into agreements by outlining standard terms and conditions.
Frequently Asked Questions have been developed to further support the implementation of IFAs if/when required.
Your Employees may also like a copy of the The Services Union handout.

COVID-19 Individual Flexibility Agreement Guidelines provide you with support to implement the IFAs in non-family based care settings. You should read this as part of forming your IFAs.
There are two model COVID-19 IFAs that can be downloaded and used to develop an individualised agreement between the employer and employee.



The Employer IFA pack has all the materials of the framework in one easy download. The guidelines, the two model IFAs and the FAQs