Resilience Maturity research
Here's the evidence-based path the Resilience Maturity project went through
We started our Resilience Maturity research from an informed perspective
CSIA has a well-established history of supporting the Community Services Industry through disaster response, recovery and resilience. We’ve done this by bringing better business continuity planning, disaster inclusive risk reduction and most recently through our response to COVID-19. The Resilience Maturity research process we conducted for this project has resulted in our latest evidence-based initiative to support our industry in its preparedness, response and recovery in the face of disaster.
Through our work, we have identified that organisations need to put a strategic focus on building their capability when it comes to the prevention and reduction of risk. Importantly, this needs to be done as part of the organisation’s core set of activities.
There are more than 1,000 community services organisations in Queensland, and the large majority of these are small to medium-sized. These organisations support thousands of Queenslanders in times of disaster, but as a general rule do not have their own internal disaster resilience capacity – that is, it is very rare for community services organisations to have staff with the responsibility to drive business continuity or disaster resilience matters in the business.
These are our research and consultation steps
While we leveraged our experience and expertise in this space to develop the Community Services Disaster Resilience Maturity Scorecard and Playbook, we also completed an extensive research and consultation process.
In doing so, we:
- Completed a desktop literature review into existing resilience maturity research
- Identified organisational resilience models that aligned to our own industry needs, patterns and behaviours and tested those assumptions
- Collected stories of resilience maturity building experiences from organisations right across our own industry (available as case studies in the resource library)
- Mapped the themes of success and experience from those industry stories against the available models
- Completed an industry-wide consultation process regarding the chosen model
- Evolved that chosen model, developed and tested the subsequent product across the industry prior to launch.
