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Industry Advice

14 November 2023

NDIS worker screening clearance

If a worker currently holds a valid NDIS worker screening clearance, this can be used in a risk assessed role in Queensland, regardless of where the clearance was issued. This is because the NDIS worker screening clearance is a nationally recognised check. Workers with a valid NDIS worker screening clearance are not required to apply for an NDIS worker screening check in Queensland. Instead, they can provide employer organisations with their interstate NDIS Worker Screening…

Uncategorised

02 November 2023

The Voice

I awoke on the 15th of October with a heavy heart, weighed down by the sombre sadness that is felt throughout a lot of communities within Australia. I'm sharing these thoughts with you because the months and weeks leading up to this referendum have been challenging for First Nations people. To be honest, it's been a tough time for my family and me as well. The referendum brought to the fore a range of unconscious…

Performance & Outcomes

02 November 2023

Burnout – A Catalyst for Change

Business leaders often say, “never waste a good crisis” but this was also the message from burnout researcher and author Sarah Kuipers when she said “burnout is a catalyst for change and we need to understand that things can get better”. Sarah Kuipers, lived experience contributor and author of “The Thriving Giver”, is part of a panel discussing burnout on November 1 hosted by the Community Services Industry Alliance along with Shannon Swales clinical psychologist…

Industry Advice

04 October 2023

Is your organisation disaster resilient?

The Australian Institute of Disaster Resilience (AIDR) defines disaster resilience as “the capacity of communities to prepare for, absorb and recover from natural hazard events, and the capacities of communities to learn, adapt and transform towards resilience.” Furthermore, the AIDR highlights that there are three aspects common to many definitions of disaster resilience: the ability to absorb or accommodate the effects of an external disturbance or stressor event the ability to recover and return to a…

Connecting & Working Together

30 August 2023

Creating a culture of safety for children and other vulnerable people

There is no question that protecting children and vulnerable people is everyone’s responsibility, but how does that translate into practice? According to Sarah Lim from BBSafe, services can get caught up in the bureaucracy of reporting and compliance through implementing policies and procedures. However, she believes the most effective way to make a difference to safety and protection from abuse is embedding safeguarding practices into organisation culture. “Throughout the Royal Commission into Institutional Responses to…

Connecting & Working Together

30 August 2023

Nurturing a Learning Culture: The Power of Psychological Safety in the Community Care Industry

In the fast-paced and evolving community care industry, where the delivery of NDIS and aged care services takes centre stage, fostering a culture of learning is paramount. Carolyn Grant, CEO of People Plus Science, says “creating an environment where employees feel psychologically safe to upskill, train, and problem solve is crucial for continuous improvement and delivering high-quality care”. [caption id="attachment_10466" align="alignleft" width="300"] Carolyn Grant, CEO, People Plus Science[/caption] …

Connecting & Working Together

20 July 2023

The significance of psychological safety in the Community Services Industry

A key workforce strategy for talent acquisition, retention, and innovation In the Community Services Industry, encompassing the delivery of NDIS (National Disability Insurance Scheme) and aged care services, creating a work environment that fosters psychological safety is becoming increasingly important as we start mapping evidence against the quality care standards. Psychological safety refers to an environment where individuals feel safe to express themselves, take risks, and contribute their ideas without fear of negative consequences. Carolyn…

Industry Advice

09 June 2023

Building an NDIS Business focused on Cultural Safety

When Ashley Monkland started Yalgan Support Services in Inala, she didn’t predict rapid business growth, in less than six months. “I was working with the NDIS, and I saw a massive gap in culturally safe care for First Nations people,” explains Ashley. “Being entrepreneurial minded and having a background in First Nations Health, I decided to start building a business that centralised cultural safety for mob.” Soon after Yalgan was established, client referrals flourished…

Industry Advice

08 June 2023

How an Aboriginal mum became the change she wanted to see

In search of a better service to support her disabled child, Paula Messow built an NDIS business that has helped over 85 participants these past six years. “I’ve never really thought of myself as a businessperson. There are still new things I’m learning every day,” laughs Paula. “In 2017, I started out with absolutely no business knowledge. I guess I had to learn quickly.” Despite her lack of business acumen, Paula drew from her…

Connecting & Working Together

18 November 2022

Jobs and Skills Employment White Paper Consultation

Following on from the Jobs and Skills Summit, Treasury is inviting submissions to inform the Employment White Paper. The White Paper will explore issues, frameworks and policy approaches relevant to the future of Australia’s labour market. We know our Industry plays a central role in enabling employment, productivity, job security and reducing barriers to employment. And that care roles will only increase in demand as healthcare needs increase and Australia faces an ageing population. Here…

Industry Advice

23 September 2022

Good People. Good Jobs: Queensland Workforce Strategy 2022-2032

One of the key messages that came out of the recent Queensland Workforce Summit is that initiatives need to be Government enabled, Industry led and community focused. This priority is also reflected in the Queensland Workforce Strategy with a vision to connect Government, Industry and community. And if there’s one thing CSIA does well it’s bringing together Government and Industry to design place-based approaches with and for communities. Collaborative efforts like this are key to…

Connecting & Working Together

24 August 2022

What’s happening at CSIA

Our dedicated team of experts are focused on our innovative projects and keeping an eye to the future. Here is a wrap up of what’s going on… Influencing Policy Our Acting CEO Matthew Gillett and The Services Union (TSU) met recently with Queensland Government Ministers about increasing the funding indexation rate to more closely match actual cost increases. This proposal was well received by Government and we’ll keep you updated on progress on this…

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Resources

NDIS worker screening clearance

The Voice

Burnout – A Catalyst for Change

Is your organisation disaster resilient?

Creating a culture of safety for children and other vulnerable people

Nurturing a Learning Culture: The Power of Psychological Safety in the Community Care Industry

The significance of psychological safety in the Community Services Industry

Building an NDIS Business focused on Cultural Safety

How an Aboriginal mum became the change she wanted to see

Jobs and Skills Employment White Paper Consultation

Good People. Good Jobs: Queensland Workforce Strategy 2022-2032

What’s happening at CSIA