Industry profile

The Community Services Industry Alliance is working to further define what we mean by the term community services in the context of a complex and multi-faceted industry.  

The Community Services Industry is closely linked to hospitals and other medical services' sectors. However, the focus of the Community Services Industry Alliance is predominantly community services that fall outside hospital based health care, including:

  • Home and Community Care
  • Disability Support
  • Homelessness Support
  • Mental Health
  • Foster Care and Out of Home Care
  • Employment Services
  • Family and Domestic Violence Services
  • Community Education
  • Multicultural Support Services
  • Aboriginal and Torres Strait Islander Community Services
  • Aged Care
  • Early Childhood Education and Care Social Housing
  • Community Health
  • Child Safety and Support
  • Youth Support
  • Community Legal Services
  • Financial Counselling
  • Health Promotion
  • Migrant and Multicultural Services


The CSIA has commissioned a research project to develop a detailed picture of the Community Services Industry and its contribution to the economy. Findings from this research will be released in the second half of 2015.


Health care and social services workforce







According to Table 05 of the Labour Force Australia Report 6291.0.55.003 (Feb 2015), the Australian Bureau of Statistics has made several key discoveries, including:

  • The Healthcare and Social Assistance industry has been the largest employer in Queensland for more than 4 years. They now account for 12.4% of Queensland’s workforce.
  • As at February 2015, there were 290,300 Healthcare and Social Assistance workers in Queensland.
  • The Healthcare and Social Assistance workforce is 14% larger than the retail workforce and 33% larger than the Construction workforce – the two industries are traditionally understood to be Queensland’s most populous.
  • The Healthcare and Social Assistance workforce has grown by 23%, or 54,700 workers, in the last five years. This is more than double the increase in the number of mining workers over the same period.
  • The Healthcare and Social Assistance industry accounts for 62% of the new jobs in Queensland since the Global Financial Crisis (Aug 2008).

The Industry Outlook Healthcare and Social Assistance September 2014 report compiled by the Australian Government Department of Employment found:

  • Employment in this industry is projected to increase by 16.3% nationally over the next five years to November 2018.
  • Over the next five years, until November 2018, 51,900 Queensland jobs have been projected within the industry.
  • Employment growth is projected to occur across all sectors of the industry. Key drivers include the ageing population and implementation of the National Disability Insurance Scheme.

Economic contribution



24,700 or 23%




According to the Queensland Government The Health and Community Services Industry – Building a stronger economy and a fairer Queensland:

  • The health and community services industry pays an estimated $13.5billion in salaries and wages annually in Queensland.
  • The health and community services industry contributes more than $16.2billion to the Queensland economy annually, representing 6.5% of gross value added by industry.
  • Approximately 66,000 volunteers contribute an estimated 6.1 million additional hours of labour to the work of community services in Queensland every year. The value of these hours on a replacement cost basis is estimated to be $2.2 billion annually.
  • A further 530,000 informal carers provide more than $8.3 billion worth of labour (on replacement cost basis) in Queensland annually.

Charities in QLD



Charities are a significant component of the community services industry and a range of other sectors, including education (primary, secondary and tertiary), environmental groups and religious activities. 

According to the The State of Queensland report collated by the Queensland University of Technology and CSIA:

  • Charities are prevalent in Queensland, with 8,020 maintaining a headquarters in the state.
  • A further 2,374 charities are headquartered elsewhere, operating in Queensland.
  • A total of 10,394 charities operate in Queensland, which is 23.4% of total Australian Charities.

A National picture