The Resilience Maturity Scorecard and Resources
Start the Community Services Disaster Resilience Maturity Scorecard
The Community Services Disaster Resilience Maturity Scorecard and Playbook (resource library) is designed for boards and senior management to use as you develop a clear understanding of your resilience position and how to accelerate your resilience development.
There are many ways to use the Resilience Maturity Scorecard (we’ll outline a few here). Having the conversation about your organisation’s level of resilience maturity, and thinking about what steps you can take to build on that, is the first crucial step.
Continuing that conversation all year, every year, is just as crucial.
The Resilience Maturity Scorecard basics
- The Resilience Maturity Scorecard is organised in alignment with the Resilience Maturity Framework.
- Each domain, indicator and sub-indicator represents an opportunity for reflection and discussion.
- As you work through the Scorecard, you will be presented with a series of statements (sub-indicators) and asked to rate your level of agreement with each statement for your organisation. You will be given a free text space to write down examples to showcase why you rated your organisation in the way you did.
- The rating you give your organisation, and any examples you write, will be served back to you as part of your results report at the conclusion of your assessment. This will be important to have on hand as you discuss what steps you’re going to take moving forward.
- Each domain of the Resilience Maturity Framework represents a section of the Scorecard. Your results for each of those sections will be available individually as you progress through the assessment.
- You will only see your organisation’s overall results once you’ve completed all three sections.
- The results report will be available to print to PDF from your web browser as well as in a handy web-based dashboard format.
- In that report, you will also be provided with recommended actions to take, and handy resources (case studies, templates, articles, research and more) to support you in taking those actions.
Potential ways to use the Scorecard
Option 1:
Host a joint session with your board and senior management to work through the Resilience Maturity Scorecard as a group.
- Provide the statements to each member of your board and senior management group
- Ask them to consider their response to each as well as an example of why they would provide that rating
- At the joint session, use each person’s response and examples as an opportunity for discussion
- When deciding on where you sit as an organisation, take an average of the ratings provided by the group. Discuss how that sits with you all and adjust if necessary
- Include agreed upon examples from the group in the free text boxes provided with each statement so that you can easily reflect on this later
- Once you have completed the Scorecard assessment, you will be presented with suggested actions and reading/resources. Take these actions and prioritise them into an action plan for the next 12 months
- In 12 months’ time, repeat the Scorecard process to:
- see what progress you’ve made
- identify what steps you’re going to take to continually improve over the next 12 months.
You may need a full-day session to conduct this style of workshop with adequate buy-in from all participants. You may choose to spread that over two half-days to reduce the challenges that often come with being away from the office for a full day. You may also decide to hire a facilitator to keep everyone focused and on track.
Option 2:
We know there’s strength in numbers and that applies equally to small organisations that need support to build strategies and action plans.
If you are part of a small organisation you may find that partnering with other trusted and like-minded organisations will stimulate conversation and creative thinking. From a safe and confidential space, you can have conversations that challenge one another’s assumptions, resulting in stronger outcomes from the Scorecard assessment.
- Identify a manageable-sized group of trusted and like-minded small organisations (maybe cap at half a dozen)
- Find a venue big enough to allow representatives of each organisation to be grouped at their own table
- Identify a facilitator to keep the workshop moving smoothly. This may be a person that is paid by the group with each organisation funding an equal share. You may also be able to source a facilitator by partnering with a larger organisation that has this skill set internally
- Ask each organisation to bring along a laptop so they can work through the Scorecard in real-time
- Work through one domain and one indicator at a time, following these steps:
- each organisation works through the indicator at their table
- before moving on, the group of organisations come back together to discuss
- At the end of the scorecard, discuss the recommended actions as a group and how you may implement them.
This workshop format may need to be spread over three part days, addressing one domain/section of the Scorecard at a time. Those part days may also be spread out over a few weeks as determined appropriate by the group. This may help to reduce the time burden on participants in terms of being away from the office for a full-day event.
What is in the resource library?
The resource library contains:
- case studies from other community services organisations, showcasing how they demonstrated resilience in the face of a disaster and what they did to capitalise on the lessons they learnt
- research reports
- templates
- links to related content from other industries
- other related CSIA content such as guides to business continuity planning and person-centred emergency preparedness planning.
How to access the resource library
While some of these resources sit in the CSIA resource library, and some sit on external websites, there are even more amazing resources that have been developed specifically for the Community Services Disaster Resilience Maturity project.
All of these resources have been collated and labelled by the Resilience Maturity Domain that they support, and are available in the resource library section of the Community Services Disaster Resilience Maturity Playbook.
ACCESS THE RESILIENCE MATURITY RESOURCE LIBRARY
For a tailored ‘suggested reading list’, complete the Community Services Disaster Resilience Maturity Scorecard. The reading list you receive in your results report will reflect the Resilience Maturity Position of your organisation and will be designed to help move you forward.
Start a Resilience Maturity Scorecard
