Building the workforce

CSIA will deliver workforce resources, tools, insights and latest findings to help you build a strong and sustainable workforce. 

Having a robust, well-trained and capable workforce is critical to the success of the Community Services Industry. 

CSIA is leading a number of key projects aimed at improving workforce planning and development to secure a community services workforce for the future. 

In 2020 CSIA is forming an Industry-led Workforce Innovation Network so that together we can talk about the challenges and opportunities for human resources and workforce development. Join with Industry to help shape the future of workforce.

Disability Workforce


WorkAbility Qld is led by a consortium of industry bodies in collaboration with key government agencies. The consortium includes:

  • National Disability Services (NDS)
  • Community Services Industry Alliance (CSIA)
  • Queensland Council of Social Services (QCOSS)

WorkAbility Qld aims to work collaboratively with the sector, government and the National Disability Insurance Agency (NDIA) to build the sector workforce supply and capability to meet demand under the NDIS.

Jobs Queensland have released the WorkAbility report Building the NDIS Workforce Through Traineeships

For more information contact Matthew Gillett at

Careers in Disability

Looking for a career in disability?

Now is the time to join the rapidly growing disability sector! In Queensland alone it is one of the industries that drives economic growth and is also the biggest employer


Vocational Education and Training

NTSSS (NDIS Training and Skills Support Strategy)

In partnership with the Department of Employment, Small Business and Training (DESBT), CSIA is providing strategic advice and governance that supports the development of a workforce capable of meeting the needs of NDIS recipients across Queensland.

To achieve these objectives, three key priority areas for the NTSSS have been established:

  • upskilling the workforce to transition to the new NDIS framework – through training and professional development activities;
  • growing the NDIS workforce – with recruitment based on the values and attributes of the individual, and reflective of the diversity of NDIS participants; and
  • improving VET quality – with consideration of both workplace learning, skills requirements, and NDIS core principles.

Key components of the work within the project are:

  • Promoting uptake of the VET Investment Plan
  • Promoting industry leadership in the development and delivery of NDIS training
  • Development of advice on how to fill strategic gaps in NDIS workforce development.

For more information contact Matthew Gillett at

NTSSS State Reference Groups

To help shape the future of this area, the NTSSS State Reference Industry Group and State Reference RTO Groups were formed in 2019. Membership of the two Groups will be made up of representatives from RTOs, Industry and people with particular interest, knowledge and expertise in the disability and VET sector. For more information head here or contact Matthew Gillett at


CSIA is leading research to understand the patterns in employer experience, with a particular focus on nongovernment employers registered with the National Disability Insurance Agency (NDIA), according to region, location, population, size, service type and employer type. 

This three year Quantitative and Qualitative Research Project seeks to understand the patterns experienced by employers. 

The research will focus on:

  • Skills shortages
  • Jobs growth
  • Labour market and skills supply gaps
  • Vacancy rates
  • Occupations difficult to fill
  • Locations difficult to recruit
  • Impact of the NDIS on labour markets including on labour markets in smaller and remote locations
  • Mapping of existing funding and support programs in each region that support employers and individuals to access skills development for NDIS.

By early 2020, the Research Project will have: 

  • published a map of funding and supports for Industry workforce growth and development
  • undertaken primary research to develop Regional Workforce Reports for Townsville, Toowoomba, Brisbane, Mackay and Ipswich. 

CSIA will be hosting a regional forum at each location that will provide opportunities to expose and validate the research findings, and for local people to propose responses. 

For more information contact Matthew Gillett at

Aged Care and Disability Workforce

Boosting the Local Care Workforce Program (BLCW)

CSIA is participating in the Boosting Local Care Workforce (BLCW) alliance project with Ernst & Young and the First Peoples Disability Network. This national project – with investment from Department of Social Services – supports workforce growth and Industry development in disability and aged care sectors, with a particular focus on those in rural, regional and outer-metropolitan locations.

As the BLCW program rolls out, the lead and regional coordinators based with the CSIA will:

  • provide localised support to the disability and aged care sectors
  • gather intelligence on local issues
  • facilitate workshops
  • connect stakeholders with programs and initiatives.

Our Workforce Planning and Development Specialist, and Aged Care and Disability Collaboration Specialist will provide input into a national approach to addressing workforce planning and development issues in the disability and aged care sectors, including:

  • aggregating local intelligence gained by the regional coordinators
  • identifying key challenges and gaps
  • recommending appropriate responses
  • developing resources on specific market issues to assist providers with enhancing their service delivery.

The new BLCW website provides tools and resources for success in the NDIS including the NDIS Demand Map – a new data analytics tool that provides a forecast of participant, workforce and spend numbers in your local area and a Readiness Assessment tool providing a snapshot of your organisation’s current business model and overall readiness as a NDIS provider.

Under the BLCW Program, eligible service providers can apply for Transition Assistance Funding of up to $20,000 to purchase tailored professional services, including business advice, to grow your business and workforce capability.